14,000 couldn’t log on: system malfunction fixed
A technical malfunction meant that 14,000 people at the RUG were having trouble logging on to their RUG accounts on Tuesday.
Door René Hoogschagen
By René Hoogschagen
The malfunction took place on Monday night and continued into Tuesday morning, when mainly staff accounts were still affected, which meant staff members had trouble logging in.
The CIT had initially hoped to fix the problem over the course of the morning , but later said the problems would likely persist throughout the day.
They have since found the cause of the system malfunction, but they can’t comment on it.
Problems with staff accounts are still not solved! You may experience problems with logging in to several IT services.
— CITservicedesk (@CITservicedesk) January 14, 2020
RUG spokesperson Jorien Bakker has nothing to do with the implementation of the new university-wide software program.
No data has been lost, says Bakker. ‘The problem only pertains to the login system.’